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Frustrated with a phone system that doesn't add value to your business
process?
Let us help you meet and exceed your telecommunications challenges!
Need Technical Support? Call us at 800-852-6776 - option 1
TeleVantage® Add-Ons
TeleVantage Contact Center Scoreboard
This application gives contact center managers the tools they need
to track queue and agent productivity from their PC, phone, or
wallboard. There are over 35 powerful new statistics in addition to
the built-in statistics of TeleVantage Contact Center. TeleVantage
Contact Center Scoreboard can show the state of agent activity,
display custom on-screen windows to monitor specific contact center
statistics, and connect with a physical wallboard to make real-time
contact center statistics publicly visible. Alarms can be triggered
when agent or queue statistics exceed custom thresholds. Alarms can
be configured to send voice mails, emails, play custom sounds,
change the color of individual statistics, or even send pages.
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TeleVantage Call Classifier
This application lets businesses identify callers, look up
additional caller data in any database, intelligently route calls,
and present contact center agents with scripts and related caller
information before they answer the phone. TeleVantage Call
Classifier improves contact center agent productivity by displaying
web pages with caller or account details.
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more>>
TeleVantage Smart Dialer
This application provides automated outbound dialing for contact
center agents. It is designed to retrieve phone numbers from a
customer database and place calls during specified hours of the day.
Customer data is pulled directly from an in-house database, such as
FrontRange's Goldmine, and a screen pop on the agent's PC will
appear for each call that is placed, allowing the agent to greet the
caller appropriately.
TeleVantage Persistent Pager
This application notifies users to retrieve important voicemail
messages in a timely manner. The system sends pages to a list of
users, in the order specified, and continues to send pages until the
voicemail message has been accessed. Persistent Pager includes an
easy-to-use administrator utility to help system administrators
define which mailboxes TeleVantage should monitor and which users to
page, where to reach them, and a scheduling option
Take a tour now! Learn more about TeleVantage, our award-winning phone system!
Read more! Discover more about TeleVantage in our resource area, including customer case studies, product sheets and more!